CPRepairs Lab

Terms and Conditions of Services

Thank you for choosing CPRepairs Lab.

By accessing our website or using any of our services, you agree to be bound by the Terms and Conditions outlined below. If you do not agree with any part of these Terms and Conditions, we kindly ask that you refrain from using our website or services.

Please note that CPRepairs Lab is an abbreviation for Computer & Phone Repairs.

1 – Terms and Conditions of Services Availability

We strongly encourage all customers to read our Terms and Conditions thoroughly before using our services. Our Terms and Conditions are available online at www.cprepairslab.com.au as well as in printed form at our premises.

Please be aware that CPRepairs Lab reserves the right to update or amend these Terms and Conditions at any time without prior notice. It is the customer's responsibility to stay informed of any changes.

2 – No Fix No Fee Policy

At CPRepairs Lab, we stand by our No Fix, No Fee policy — meaning if we are unable to resolve your issue, you will not be charged for our services. However, should our technicians successfully diagnose the problem and provide a viable solution, a diagnostic or troubleshooting fee will apply.

Please note that if you choose not to proceed with our recommended solution or repair quote, a minimum diagnostic fee between $90 and $150 AUD will be applicable. This fee reflects the time and expertise invested by our technicians in assessing your device and identifying the fault.

We are dedicated to resolving your technology issues with the highest level of skill and care.

3 – Accepted Devices and Respective Conditions

CPRepairs Lab services a wide range of brands and high-tech models; however, given the vast variety of devices available on the market, it is not always possible to accommodate every device. Some devices may require an initial inspection prior to receiving a quote or proceeding with a repair.

CPRepairs Lab reserves the right to refuse or cancel a repair if parts are unavailable, or if there is reason to believe that the device or any of its components have been previously damaged in a way that makes it unsuitable or unsafe for repair.

While CPRepairs Lab is not an authorised partner of any manufacturer, we are committed to delivering the best possible outcome for every repair, returning devices in a similar or improved condition to how they were received. Please be aware that due to the nature of modern device construction, some repairs may be more complex than others, and minor signs of technical handling — such as light scratches, dents, dust, or condensation — may occasionally be present upon return.

Customers will always be notified when their device is ready for collection, including in cases where the device could not be repaired. Non-repairable devices will be returned in a similar condition to how they were received.

All replaced or damaged parts are retained by CPRepairs Lab for recycling purposes. If a customer wishes to keep their replaced or damaged parts, an additional charge may apply, as our pricing structure is calculated with the retention of these parts in mind.

Please also note that CPRepairs Lab cannot guarantee or maintain the water resistance of any device that has been repaired or opened for assessment. If your device was water-resistant as supplied by the manufacturer, this feature may no longer be present following a repair or inspection.

4 – Data Backup

CPRepairs Lab accepts no responsibility for any loss of data that may occur as a result of using our services. By engaging with CPRepairs Lab, customers acknowledge and agree that it is their sole responsibility to maintain an up-to-date backup of all personal data prior to submitting their device for repair or assessment.

This includes, but is not limited to: settings, contacts, calendars, bookmarks, messages, emails, notes, call logs, images, videos, music, ringtones, screensavers, games, databases, applications, signatures, downloads, eBooks, scripts, and any other files of personal or professional importance.

We strongly encourage all customers to ensure their devices and backups are kept up to date, as electronic devices can fail unexpectedly and without warning, potentially rendering data recovery impossible.

Please note that should CPRepairs Lab perform a backup of your data as part of our service, an additional fee may apply.

5 – Payments and Refunds

Collection, Payment & Unclaimed Devices

CPRepairs Lab will notify customers via SMS, voice message, phone call, or email once their device is ready for collection, regardless of whether the repair was successful. Customers have 30 days from the date of notification to collect their device.

Should the device remain uncollected beyond this 30-day period, a storage fee of $20 AUD per week will apply. If the device remains uncollected after 90 days from the original notification date, it will be deemed abandoned and will become the legal property of CPRepairs Lab, to be used for parts, testing, or resale. Any data present on the device at this time will be permanently deleted.

Payment

All payments must be made in full prior to or at the time of collection. We accept the following payment methods:

Cash
Credit/Debit card (Visa or Mastercard) in person or over the phone
Bank Transfer
PayPal

Please note that cheques are not accepted. Should a customer collect their device without completing payment, an additional fee of $30 AUD will be applied to the outstanding balance.

Devices collected without full payment will not be eligible for any warranty claims.

CPRepairs Lab reserves the right to charge for any parts ordered on behalf of a customer in the event that the repair is subsequently cancelled, with those parts remaining in our inventory.

Please also be aware that unlock services where the device has a blocked IMEI/serial number, or where incorrect carrier information was provided by the customer, are non-refundable.

6 – Loan Devices

Under certain circumstances, CPRepairs Lab may provide a loan device to a customer. Should this occur, the customer assumes full responsibility for the loan device and any accompanying accessories, and is required to return them in the same condition as received.

In the event of damage, deterioration, or missing items, CPRepairs Lab reserves the right to charge the customer either the full or partial market value of the device or accessories, depending on the extent of the damage or loss.

Upon notification that their device is ready for collection, the customer has 48 hours to return the loan device. Should the customer fail to return the device within this period, a daily fee of $30 AUD will be charged for each day beyond the agreed return deadline.

7 - Workmanship

CPRepairs Lab employs skilled technicians and engineers capable of repairing or assessing a wide range of devices. However, due to the inherently delicate nature of technical repair work, customers acknowledge that minor cosmetic marks may occasionally result from the repair process. CPRepairs Lab accepts no liability for such cosmetic changes and will not offer refunds, compensation, or reimbursement in these instances, regardless of whether the repair was completed.

While CPRepairs Lab offers an extensive range of repair services, we only perform work that has been explicitly agreed upon with the customer. Completing a single repair does not guarantee that the device will be fully functional if additional repairs are required but have not been authorised.

We are committed to returning every device in the best possible condition, utilising quality tools and experienced staff. Although we maintain a clean working environment, we do not operate in a dust-free facility. As a result, trace amounts of dust may occasionally be present inside a device, particularly between the glass/digitiser and LCD screen. CPRepairs Lab accepts no responsibility for this and will not offer refunds, compensation, reimbursement, or repeat the repair on these grounds.

Any advice provided by CPRepairs Lab staff represents personal opinion only and should not be taken as professional guidance. CPRepairs Lab bears no responsibility for any actions taken by a customer as a result of such advice.

Please note: We strongly advise customers not to rely on the water resistance of their device following any repair. Most manufacturers use adhesive or gaskets to seal their devices, and CPRepairs Lab is unable to fully replicate the original factory seal after a repair has been carried out.

8 - Warranty

CPRepairs Lab provides 3 Months warranty on function fails in all repairs except water-damaged devices. The 3 Months warranty start counting from the date and time present on the invoice receipt. CPRepairs Lab do not provide warranty when their warranty stickers are broken, damaged, scratched or covered. CPRepairs Lab provides warranty of the repair only and not of the full device and/or accessories or modifications. CPRepairs Lab do not provide warranty if the device is intervened by a non-CPRepairs Lab authorized person to attempt a repair, remove parts or replace parts during the 3 Months warranty period. CPRepairs Lab do not provide warranty or refund Broken/Damaged parts. If the device has a broken/damaged part the warranty is voided.

9 - Shipping

CPRepairs Lab may charge for any device shipped after being intervened resulting in a successful repair or not. CPRepairs Lab returns back for free the devices received by mail using the normal post services without insurance and just to Australian States. If the customer intends to receive the device back with insurance or to overseas we may charge it aside. CPRepairs Lab is not responsible for any damage or loss caused by couriers before receiving a device or after shipping it back. Any lost device/parcel while in transit is not responsibility of CPRepairs Lab. CPRepairs Lab is not responsible for any delay caused by the courier company.

10-Abandone device / Uncollected Device

In Victoria, Australia, devices left with a repair business that are not collected by the customer can be considered abandoned if the customer does not respond to communication or collect the item within a reasonable timeframe. The Australian Consumer Law and Fair Trading Act 2012 (Vic) provides guidance on handling uncollected goods based on their value:

Low-value goods (<$200): A business can dispose of these after 60 days from when they became uncollected.
Medium-value goods ($200-$5,000): Disposal can occur after 90 days, usually by public auction or private sale, ensuring reasonable care to obtain the best price.
High-value goods (>$5,000): These can be disposed of after 180 days, typically through public auction

Other Fee that may apply : Storage fee and administration fee for uncollected device is $5/day /small device (phone , laptop) or $10/day if a big device (computer tower, monitor) after 30 days of our last communication